In the September issue of Marketing magazin, Simon Cetin, founder and head of Retoba Laboratory as well as co-founder and partner at iPROM, reflected in his column on the role of personalized artificial intelligence, which he describes as our “other self.” This concept refers to a digital twin trained on an individual’s “professional DNA” – their decisions, values, language, and knowledge – capable of reasoning, writing, and performing tasks on their behalf.

In the first part of this article, I wrote about how SPAR Slovenia placed the SPAR Plus loyalty program and first-party customer data at the heart of its media strategy, enabling the expansion of personalized offers to more than one million user profiles. In this instalment, I will explain why SPAR Slovenia decided to build its own advertising infrastructure and which technological solutions enable real-time micro-segmentation and personalization.